We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. If your item arrives damaged or defective, please contact us so we can help resolve the issue.

We accept major credit and debit cards, along with the secure payment options available at checkout. All payments are processed through encrypted checkout for your security.

If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to help before the order has been processed or shipped. Once an order has shipped, changes may no longer be possible.

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

Orders are typically processed within 1–2 business days. U.S. delivery usually takes approximately 5–8 business days depending on your location. Tracking information will be sent once your order ships.

Yes. We currently offer free standard shipping on U.S. orders.

Yes. Once your order ships, you’ll receive a tracking number by email. You can also use our Track My Order page to check your shipment status.

FetchMate™ is designed primarily for small-to-medium dogs. Always supervise initial play sessions and make sure the included ball size is appropriate for your dog.